High-touch client experiences don’t need to depend on constant effort.
Hands-Off Hospitality explores how smart backend systems quietly build trust, nurture retention, and let your business speak for you—even when you're fully offline.
Each episode unpacks the tech, strategy, and tiny details that shape how people feel after they click submit, sign up, or buy.
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Each episode is short and snappy—perfect for walks, laundry duty, or school pickup.
Expect:
✅ Practical tips for client systems, sales workflows, and backend automation
✅ Personal stories (like what being a restaurant hostess taught me about brand vibes)
✅ Gentle reframes for when your ADHD brain makes everything feel harder—plus systems that quietly show up for you (and your clients) when you can’t
In the online world, there’s no front desk, no warm smile, no cozy storefront to walk into. Just automations, links, and emails.
Hands-Off Hospitality is a love letter to what happens after someone opts in or checks out—because your backend systems are the experience when there’s no one there to greet them in person.
It started with a workshop I ran in 2022 (7 months pregnant, btw) where I taught how to create group program systems that were hands-off for you—but full of thoughtful touches for your clients.
That phrase stuck.
And after years of obsessing over email automations, client experience flows, and the tiny tech details that shape how people feel in your business—I knew this podcast had to exist.
This isn’t about fancy dashboards or the “perfect” CRM.